RETURNS & REFUNDS

RETURNS & REFUNDS

 

Our return policy is effective for 30 days since receiving your product.

To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to support@UnderMaxi.shop with your full name, order number, item description and the reason for your return.

Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand.

​If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

If you buy a product that was on sale that sale is FINAL no returns accepted ONLY EXCHANGES.

To complete your return, we require a receipt or proof of purchase(Order confirmation that was sent to your email address)

*Make sure to place a note in the package specifying your requirements. 

 

To return your product, you should mail your product to:

PO Box 1080

Forney, TX 75126

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

RETURN TO SENDER PACKAGES: UnderMaxi will not be held liable for packages that are returning to sender. 

 Please make sure to read our item descriptions carefully.

​Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.

 Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.

 Our Responsibility

  • Faulty Product: If the product has a manufacturing defect.
  • Wrong Item Sent: If we send you the wrong product, color or size.

 

Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

 For example:

Incorrectly Provided Address: If you made an error in the address. We are not

responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

 Return / Exchange Process

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.

 Exchange Request Instructions

Please follow these instructions for Return Request:

  1. Take a photo of the problem 
  2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to support@Undermaxi.com

 Please include the following:

- The photo(s)

- A specific description of the issue

- The Order Number

- If there are multiple products in an order, identifying

the product with the issue.

 

Our support team will respond within 1 business day and return Instruction will be provided.

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc.

​We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.